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The Millennium, a hotel in Knightsbridge, has a busy reception... I was expecting to be amazed, but unfortunately disappointment was on the menu. I arrived at an unorganized place, lacking in know how and attention, with small rooms, tiny bathrooms and no Internet, welcome to the Millennium.
It was already noon on Sunday when I arrived at the hotel. I had enjoyed a good morning before arriving at the reception area. I was asked to wait for an hour because the room was not ready, so I went around discovering the neighborhood. Coming back an hour later, the room was still not ready, while a tall guy, unpleasant, rude and a poor receptionist, informed me that I'd have to wait for another hour while his colleagues fixed the problem.
I was given my key without any information. Where was breakfast served? What's the password for the Internet? Anyway, I went up my room, on the corner of the building, to discover that the Internet didn’t work or at least I didn't know how to activate it. I discovered later on that the Internet around here is really bad, it regularly failed to connect to my devices.
The room contained a hair dryer, an ironing board, a desk and a large TV, a little bit tight, but that was not the major issue. The bathroom was one of the smallest I'd ever seen, to the extent that the door was blocked by the bin. The sink was way too low, and my hands couldn’t reach the basin unless I bent my feet. Inside was a bathtub which took up all the space, a tight bathtub where your hands will be fighting with the walls and curtain. Not only that but water doesn't even reach your head. Remember to close the bathroom door at night since the fan runs loudly and fast, pushing cold air inside the room.
So, spending a week without Internet, I called the reception many times to have them answer, "We're sure it's working, try again". The last day, while checking out, my friend told me about the room-dedicated Wi-Fi the password for which was written on the TV, something he discovered by mistake. Shouldn’t the reception tell us about those details?
Why not go down to the terrace and work a bit? Don't bother, the Internet doesn't work there neither.
Walking in and out of the hotel day after day, I wished someone smiled or welcomed me. The reception staff was always looking at their screens, while the concierge were waiting for fancy cars to approach. A guest should be warmly welcomed every time, and treated like a king.
Up in the room, I was awaken every morning by the sounds of cars and whistling wind or simply water drops, despite my location on the eighth floor. But I can't deny that the pillows and bed are relaxing, that might be the only positive thing around here.
Breakfast the next morning... A simple, clear disaster. That's to be avoided for sure. Checking out… what should have been quick took ages and the same unpleasant and unprofessional tall guy made me burn from anger with his unacceptable attitude. Impoliteness redefined!
For the price paid, that's not a hotel I'd come back to again. Very disappointing on all levels.
